For a moment, let’s ignore the basic fact that Verizon gleefully handed my phone call records over to the spy-on-our-own-citizenry branch of the Federal Government. That alone is worth a serious rant, but let’s stay focused on the issue at hand. Today my cell phone broke (it doesn’t seem to charge anymore). Little did I know that this is Verizon’s best-possible-case-boy-are-we-gonna-screw-you wet dream. I found out that Verizon has set this up to be the worst possible consumer position ever. Here’s the deal:
My 2-year contract expires in December, a mere 3 months and change away. I took my almost 2 year old cell phone down to the Verizon store, figuring it was time for a new phone anyway, well, i’d just sign a new contract and get a new phone free, or maybe just buy something cheap to replace it. I explain the scenario to the guy at the counter and tell him I’m willing to re-up the contract for another 2 years for a free phone, or a good chunk of credit towards a new phone. So, the guy informs me that I cannot renew my contract until it expires in December, at which point I can receive a free new phone. Well, I say, my phone is broken now, what am I supposed to do? He says that I can pay full retail for a new phone or pay a $50.00 out-of-warrantee charge and get a replacement shipped out to me. I don’t bite. Why on Earth would I pay you anything when I can just wait and get a new phone for free? The current model isn’t worth $19.99, much less $50.00. If I buy a phone now (the cheapest model starts at $150.00), then I’m screwed in December, since I paid fover $150 for 3 months of phone life. So I say let’s work this out, there’s got to be something you can do, after all, I’m standing here agreeing to be your sucker, um, customer for 2 more years. Why don’t you just renew the deal now, and give me a new phone? This sends the dude on some ridiculously long-winded explanation about how Verizon doesn’t make any money on me in that case , etc., etc. Um, Like I give a flying F**K if Verizon makes or loses money on me. So, after he finishes and gives me the satisfied look, like “See, it all makes sense”, I ask him how that little “loss” (yeah right, they’re losing money on me :rolls eyes:) he describes compares to losing every bit of my business for the rest of my life. Blank stare. Eventually, this guy says, what I would do is go on Ebay, buy a Verizon phone and bring it in and we can put it on your account. Convenient. He can see by the look on my face at this point that this is not an attractive option.
So, exapserated and realizing he’s not selling me a phone, he sends me over to the repair tech (um, yeah it doesn’t seem to charge). So I ask the technician if I can just sign a deal with another provider like Sprint or something and take my number with me, like, ten minutes from now in the mall store across the street? Nope, he says, that number is tied to the contract. Sprint can’t activate it for me until December at best. So, I have no options. I can either:
A- not have a working phone (but still fork over $47/month anyway)
B- buy a phone from these jackasses for $150+ (and still fork over $47/month anyway)
C- buy a replacement model of the worst phone ever for $50 and wait for it to arrive (and still fork over $47/month anyway)
D- Get service from someone else and suffer through changing my cell number, which is a HUGE p.i.t.a., especially since I sent out a bunch of resumes with my current number recently. (and, you guessed it, still fork over $47/month to Verizon until December)
E- eat shit and die
So, I left. Broken phone and all. What could I do? I am not spending one more dime on Verizon goods or services ever again. I realize that all these communications companies are going to screw me the same way, but I’ll be f***ed if I’m going to let Verizon strongarm me into buying a new or a replacement phone 3 months short of the free phone point. These are the same people that sold out my call data to the Feds; nice. I just want to know who comes up with this crap? And why on Earth would they think I’d just fork out cash for a new phone at this point? And how am I supposed to belive Verizon loses money on giving me a free crappy phone and then charging me at least $47 a month for two years. Look, I’m not that stupid, OK. Just terrible, simply awful. All I can do is not do business with them again. But in the short term, I’m kind of screwed, because when my phone battery dies in a day or two, I’ll be phoneless unless I do something. Looks like tomorrow I’m going on a phone store tour to see if any of these companies are actually willing to compete for my business.
I just don’t see how that makes any sense from a business standpoint. Why would you ever abuse your customers in such a way? Especially when I am 3 months short of deciding wether to renew my deal with them (fat chance)? So, my advice is to avoid Verizon like the plague. They are more than willing to screw you over, and hope you’re dumb enough to take it. Infuriating.